Our Travelagency Registration Number is 12/03005
Terms and Conditions: Although every effort is made, Ken Diamond Tours Hua Hin shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Ken Diamond Tours Hua Hin retains the right to alter routes, itineraries, fares, inclusions, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.
Cancellation Policy: One Day Tours: cancellation or change of date outside of 3 days of departure will result in a 10% cancellation fee. Cancellation or change of date within 3 days of departure will result in a 25% cancellation fee. Failure to board, change of date or cancellation within 24 hours of departure will result in full fare forfeiture.
Multi-day tours: For tours of two or more days, cancellation or change of date outside of 7 days of departure will result in a 25% cancellation fee. Failure to board, cancellation or change of date within 7 days of departure will result in full fare forfeiture.
Overland Package Tours: Overland package tours are subject to the Multi-day Cancellation Policy. If one component of an overland tour package is cancelled or not available, alternative travel arrangements will be made for the passenger. Subsequent tour legs that are not cancelled will continue to be subject to the relevant terms and conditions and cannot be cancelled or changed by the passenger without incurring the associated charges. Accommodation and meals are provided as indicated and are not included between tours.
Ken Diamond Tours Hua Hin will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions. Refunds are not provided for wet or changing weather conditions.
Extended Tour Travel Insurance Policy: Ken Diamond Tours Hua Hin provide to all passengers a travel insurance for the duration of the tour. You need to provide all full Names, Date of Birth and Passport Number when make a booking. You might not be able to join the trip without it. If you fail to produce the relevant details you are not permitted to travel, we will not be liable for any fares forfeited for your tour.
Change of Date Policy: Where possible Ken Diamond Tours Hua Hin will try to honour change of date requests that are made with at least 5 days’ notice. This is not possible for all tours and is always subject to availability. Change of date requests that are made with less than 5 days’ notice will not usually be accepted. Change of date requests may be subject to an adjustment fee which falls in line with the cancellation fee structure.
Child Policy: Children are permitted on most tours. Child rates are available on most tours. Please check the relevant tour page for child age ranges. Due to limited luggage restrictions on buses, pushers and prams are not permitted on some tours. Please ensure you check with our reservations staff before you bring them along to the tour. Passengers who show up with these items on tours which do not allow them may be refused boarding without refund. Infants (under 2 years of age) are permitted on some of our tours however child restraints are not provided. Please ensure you discuss your infant with our reservations team before booking.
Pick up and Drop off Services: Ken Diamond Tours Hua Hin offer complimentary pickup and drop off services for every tour. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 5 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. Ken Diamond Tours Hua Hin cannot be held responsible for passengers who fail to load.
It is the passenger’s responsibility to ensure that the tour details on their confirmation are correct and the contact details they have provided are up to date. It may be necessary for Ken Diamond Tours Hua Hin to contact passengers regarding the tour prior to departure date. We recommend providing an Mobile number and checking your email regularly prior to your tour.
Meals: Most Tours do include meals and 1 bottle of Water unless otherwise stipulated, however stops will be made during the day where refreshments can be purchased on the day.
Private Transfer: cancellation outside of 1 days of departure will result in a full refund. Failure to board or cancellation within 24 hours of departure will result in full fare forfeiture.
Emergency Number: + 66 817633002